Privacy Policy

Last updated: 9 November 2026

M2M Dental Clinics (“M2M”, “we”, “us”) is a dental clinic at No. 8, Ambedkar Nagar, Jawaharlal Nehru Road, 200 Feet Road, Kolathur, Chennai 600 099. We respect your privacy. This policy explains what personal information we collect through this website and when you contact us, how we use it, and the choices you have. It is written in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

1. Information we collect

Information you give us

• Appointment form: your name, mobile number, preferred date, preferred dentist and any message you write.
• Implant cost estimator: your name, phone number and the selections you make (missing teeth, implant and crown options) together with the estimate shown to you.
• Calls, WhatsApp and email: the details you choose to share when you contact us.

Please do not send detailed medical records or sensitive health information through the website forms. We will discuss your dental and medical history in person at your visit.

Information collected automatically

When you visit the website, our hosting and security systems record basic technical data such as your IP address, browser type, device type and the pages you view. If we use analytics tools (for example, Google Analytics) to understand how visitors use the site, they may set cookies and collect usage data in aggregated form.

2. How we use your information

• To respond to your enquiry and call you back.
• To book, confirm, reschedule or remind you about appointments.
• To explain your treatment options and share cost estimates.
• To keep the website secure, prevent spam and improve our services.
• To meet our legal, regulatory and professional obligations.

We do not sell or rent your personal information, and we do not use it for unrelated marketing without your consent.

3. Consent

By submitting a form on this website, or by calling or messaging us, you consent to us using your information for the purposes above. You can withdraw your consent at any time by contacting us (see section 10). Withdrawing consent does not affect anything we did before you withdrew it.

4. Who we share it with

• Our dentists and clinic staff, only as needed to look after you.
• Trusted service providers who help us run the website and communicate with you, such as our web hosting and email providers, under appropriate confidentiality obligations.
• WhatsApp (Meta), Google Maps, Facebook, Instagram and YouTube, only when you choose to use those services through links on our site. Their own privacy policies apply.
• Government or law enforcement authorities, when we are required to by law.

5. Your patient records

If you become our patient, the clinical records created during your care (examination notes, X-rays, scans, treatment plans and bills) are kept confidential and maintained as required by applicable law and professional guidelines. This website policy does not change how we handle clinical records.

6. How long we keep it

We keep website enquiries only as long as needed to respond to you and manage any appointment, and for a reasonable period afterwards for our records. Clinical records are kept for the period required by law. When information is no longer needed, we delete it or make it anonymous.

7. Keeping your information safe

We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) website, restricted access and spam protection. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct, complete or update inaccurate information;
• erase information we no longer need to keep;
• withdraw your consent; and
• address any grievance about how we have handled your information.

To make a request, contact us using the details in section 10. We will respond within a reasonable time.

9. Children

We treat children at our clinic, but appointment requests for anyone under 18 should be made by a parent or guardian.

10. Contact and grievances

For any question, request or complaint about this policy or your personal information, please contact:

M2M Dental Clinics
No. 8, Ambedkar Nagar, Jawaharlal Nehru Road, 200 Feet Road, Kolathur, Chennai 600 099
Phone: +91 86829 89999
Email: m2mdental@gmail.com

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.